Refund policy

Return window
You may request a return within 7 days of delivery by emailing backcover.cc@gmail.com with your order number. For change-of-mind returns, the case must be unused, undamaged and in its original packaging. Please check your phone model before ordering.

Damaged, defective or incorrect items
Contact us as soon as you discover a problem, with your order number and photos if available. We will arrange a replacement or refund and cover reasonable return-shipping costs for damaged, defective or incorrect items. The unused-condition requirement does not prevent claims for defects discovered during reasonable inspection.

Starting a return
Email us before sending a return so we can provide instructions and the correct return address. For change-of-mind returns, you pay the return-shipping cost. There is no restocking fee. Send the return within 7 days after receiving our return instructions. Keep your shipping receipt.

Refunds
We will inspect the returned item and notify you of the outcome within 3 business days of receipt. Approved refunds are processed to the original payment method within 14 calendar days after we receive the returned item. For Cash on Delivery orders, an approved refund is paid by bank transfer or UPI to an account you nominate, within the same 14-day processing period. We will arrange the refund details with you by email. Your payment provider may take additional time to display the credit. Original shipping charges are not refundable for change-of-mind returns. For damaged, defective or incorrect orders, we refund applicable original shipping charges as well.

Cancellations and exchanges
Email us promptly to request cancellation before dispatch. If already dispatched, the return process applies. To change phone model or design after delivery, request a return and place a new order.

Your statutory consumer rights remain unaffected. Contact: backcover.cc@gmail.com.